Tranzevo

Fisher & Paykel implemented Salesforce Commerce cloud to transfer its e-commerce Customer experience along with modernisation of it Order Management System using Salesforce. The Order Management System implementation was a mission critical program which has been delivered in collaboration with Fisher & Paykel Digital team, Tranzevo (Salesforce partner) and Salesforce Professional Services.

This program has enabled Fisher & Paykel to migrate their legacy ERP based Order, Inventory & Fulfilment process into a modern commerce-native, end-to-end Order Management System using Salesforce. The new solution delivered real-time automation in activities like self-order, order on behalf, omni-channel orders, inventory management, workflow-based fulfilment, status tracking, customer support, and third party integrations.  

It helped transform the entire Customer Experience as part of their E-Commerce order management journey for retail customers. Importantly, it has helped provide a quicker & higher return on their Salesforce investment.

This key business benefits delivered by this program include:

1. Reduction in  manual efforts per order

2. Reduction in fulfilment costs

3. Upliftment in service agent efficiency

4. Real-time automation of tedious manual tasks to delight customers with every order.

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Presenters:

James Valentine - Fisher & Paykel Appliances General Manager Information Technology

Shireen Cowie - Fisher & Paykel Appliances Head of CRM

Alok Kumar - Tranzevo Founder & Senior Director

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